Term And Condition

Cancellations

 It is expected that if you cannot keep an appointment with us, that notice is given as soon as possible by calling the practice and leaving a message if after hours.

In the event a late cancellation is received, and the client does not accept our offer of an alternative appointment, payment in full is expected within forty-eight (48) hours, otherwise an administration fee may apply.

Late and Missed Appointments

 If you arrive late to an appointment, but within your appointed time slot, you may receive a shorter consultation in an effort not inconvenience other patients waiting.

 If you either arrive after or entirely miss an appointment, you may be charged the consultation fee in full.

Consent to Treatments

You hereby request and give consent to our therapists to perform all necessary examinations, manipulations, therapy, rehabilitation and medical diagnostic procedures in accordance with their professional training and understanding of your injury.

You acknowledge and accept that

 The physical nature of physiotherapy and related treatments.

 You have the right to see the physiotherapist of your choice, refuse intervention or seek a further opinion and to provide feedback and make a complaint.

 The adverse risks associated with treatment, including stiffness and soreness, soft tissue injury, neurological complications, cerebrovascular injuries, skin irritations, burns and other minor complications.

 The probability of risk is lowered by screening procedures.

 Other treatment options exist if the risk of physiotherapy is considered to be high, including medication, medical care, hospitalization and surgery.

 The risk of remaining untreated includes the formation of adhesions, scar tissue and other degenerative changes. These changes can further reduce skeletal mobility, and induce chronic pain cycles. It is quite probable that delay of treatment will complicate the condition and make future rehabilitation more difficult.

 Most clients receive our services without the need of a medical or other referral. However, in the
event a referral from another practitioner has been given, it is highly recommended that such a referral
is provided to the treating physiotherapist to assist in the continuity of care and our delivery of the most
appropriate treatment for the client/patient.

Consent to Obtain and Release Information

To expedite the management of your injury or injury claim, you accept it may be necessary to
communicate the details of your medical condition with treating practitioners, rehabilitation
consultants, case managers and employers.
Accounts and Billing

 It is expected that all fees are paid in full at the time of consultation.

 We accept cash, EFTPOS, credit cards and offer electronic health rebates (via HICAPS) for your
convenience. However, in the event of electronic network failure, full payment is still required on the
day of consultation.

 Health Insurance rebates (electronic or otherwise) can only be claimed after the service has been
received.

 Those who feel they cannot comply with our very strict billing methods, or wish to be given special
consideration, please feel welcome to put your request in writing and address it to the Practice Director.

 Please understand that our strict billing methods allow equality of service to all patients, and serve
to raise the already high standard of care we can offer you.

 Our intention is not to exclude anyone from being able to access our physiotherapy services. We
have never denied anyone the benefits of physiotherapy care because of their inability to pay our
published fees. If financial hardship requires individual consideration, please contact the Practice
Director.

Privacy Policy Summary Statement

This practice is committed to protecting your privacy and this information is generally only disclosed
to other members of your medical team where necessary.

 The personal and health information you provide during your consultation and subsequent
treatment will be collected for the primary purpose of providing high quality health care.

 Where required by law or if necessary for debt collection reasons, your personal information will be
disclosed.

 Your acceptance of these Terms and Conditions is considered consent to receive such
communications as outlined above however you may opt out at any time

Exclusion of Liability

The Practice Director and employees of this Practice shall not be liable for, nor shall they accept any responsibility for any injury, loss or damage however sustained by any person or persons arising out of any of the treatments or procedures delivered in this Practice or in any way whatsever which does not arise from any negligent act or omission of the Practice Director and employees.